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While WICT’s 2004 PAR initiative raps cable for not having enough women in its executive ranks, it showed some areas of cable operators’ businesses that are friendlier to women.
Specifically, MSOs’ call centers represent a stronghold for women in cable. In the 2004 survey, the 12 responding operators reported that 33.7% of their call center employees are female. But 62.8% of the center managers are women.
Additionally, MSO call centers are areas where operators can retain women of color, WICT says. Women of color account for 16.2% of all call center employees, but almost half—47.97%—of women employed at call centers.
Women of color make up 23.5% of call center managers and 37% of all women call center managers.
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